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Free Local Delivery On Order S$250.00 & above (inclusive of GST)
 

DELIVERY POLICY

We undertake to despatch your order within 7 business days. We will confirm the delivery of your order via email if you provide your email address. 

LOCAL DELIVERY & CHARGES

We ship online orders within Singapore.  To assure quick reliable delivery, we deliver all orders to Non-P.O .Box addresses during weekdays between 10am-6pm.

We provide FREE DELIVERY for order SGD250.00 and above (inclusive of GST). A delivery fee of SGD30.00 will incur for order below SGD250.00. All products within a single order will be made in one delivery.

 INTERNATIONAL DELIVERY

For orders from all other countries, please select "International Shipping" at check out and we will advise you with the relevant shipping charges once we have received the order. If you require further assistance, please email us at sales@khaikong.com and we will be happy to help.

Note: Please note that working days do not include Weekends or Public Holidays.
         Some countries may require a longer delivery time. International delivery times may be subject to delays, due to customs or weather. Shipping cost varies by product dimensions and country of destination.

RECIPIENT NOT HOME

If the recipient is not home when your delivery is made, a calling card will be left at the door or in the letterbox asking you to call our sales person at 65-64824781 to arrange a convenient time for re-delivery arrangement. (A SGD20 charge may be incurred for redelivery).

Note: We guarantee delivery of our products to your doorstep. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable. 

SELF COLLECTION

Customer must present order acknowledgement receipt to our sales person upon collection of goods.

Self collection must be made 5 business days after payment and within 14 days, in Khai Kong Industrial (S) Pte Ltd office @ Blk 5049 Ang Mo Kio Industrial Park 2 #01-637/639, Singapore 569552.

Should there be any unforeseen circumstances that the customer is not able to collect the goods within 14 days, please call our sales person at 65-64824781 to re-arrange the collection time.

PAYMENT

We currently accept payment thru Visa®, MasterCard®, and Debit Card.

Please be assured that our system offer complete security and that customers’ information is kept private.

 

RETURN AND REFUND POLICY 

Returned products will only be accepted on the occasion that we sent you the wrong products or they are damaged.

7- DAY WARRANTY

This warranty does not include chipping, cracking, breaking or peeling due to dropping. If you received a product you believe to be defective, contact us at 65-64824781 within 7 days of purchase for a free replacement. If, due to unavailability and or actual product replacement cannot be made, we will credit the full purchase price amount toward future purchases of Khai Kong products. Warranty replacement items or parts may subject to delivery and handling charges.

RETURN & EXCHANGE

Item(s) purchased from Khai Kong Industrial may be returned at the discretion of the company management. Customers are responsible for any return shipping costs. Upon return, item(s) will be thoroughly inspected. To assist in the return process, please be sure to include all personal information. (Name, address, approx… date of purchase, receipt) A refund will not be honored for any item(s) that has been damaged or blemished during shipping or is deemed unfit for resale.

We offer top quality items and intend to satisfy every customer that purchases products from the store. We value your business and we will do our best to make sure you are happy. Please contact us if you have any concerns.